Atlas Login functionality degraded

Incident Report for MongoDB Cloud

Resolved

This incident has been resolved
Posted Oct 24, 2024 - 17:30 UTC

Monitoring

Login availability has been restored and we are continuing to monitor
Posted Oct 24, 2024 - 17:20 UTC

Identified

We’ve identified the root cause as timeouts from an upstream service provider and are actively working on a mitigation
Posted Oct 24, 2024 - 16:53 UTC

Investigating

We have detected issues for customers connecting to account.mongodb.com and are actively investigating.

Customers may experience issues logging into Atlas.

Atlas Clusters are not impacted
Posted Oct 24, 2024 - 16:33 UTC
This incident affected: MongoDB Cloud.
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