MongoDB Cloud
All Systems Operational
MongoDB Cloud ? Operational
MongoDB Support Portal ? Operational
MongoDB Atlas App Services and Device Sync ? Operational
MongoDB Atlas Data Federation and Online Archive ? Operational
MongoDB Charts ? Operational
MongoDB Atlas Stream Processing ? Operational
MongoDB Atlas for Government ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 16, 2024

No incidents reported today.

Jun 15, 2024
Resolved - This incident has been resolved.
Jun 15, 04:25 UTC
Update - Microsoft Azure updated the Service Health Dashboard to indicate they confirm the infrastructure issue is resolved but continue to monitor before declaring full mitigation.

We are monitoring Atlas cluster deployments for any residual effects and will mitigate any issues if necessary.

Jun 15, 03:20 UTC
Update - Microsoft Azure updated the Service Health Dashboard to indicate they expect full mitigation within the next hour.

We will continue to monitor the service issue and provide updates when possible.

Jun 15, 02:56 UTC
Update - Microsoft Azure updated the Service Health Dashboard to indicate Azure Resource Manager errors in East US 2 region may also be experienced globally for resources hosted on that service.

They are working on a mitigation strategy for this incident.

We will continue to monitor the service issue and provide updates when possible.

Jun 14, 23:35 UTC
Monitoring - We are monitoring the service issue.
Jun 14, 22:02 UTC
Investigating - Microsoft Azure is experiencing an issue with the Azure Resource Manager for Virtual Machines in East US 2 region. As a result, users may experience delays creating, updating or deleting clusters in this region.

Further incident details may be found in the Service Health Dashboard in your Microsoft Azure Portal.

Jun 14, 22:02 UTC
Jun 14, 2024
Jun 13, 2024
Resolved - This incident has been resolved.
Jun 13, 23:52 UTC
Monitoring - We have deployed a code fix and are monitoring behavior of the system.
Jun 13, 23:33 UTC
Identified - We have identified increased response times from Azure APIs and are taking steps to mitigate the impact on the system. Azure cluster modifications will continue to see delays. AWS and GCP remain unaffected.
Jun 13, 21:15 UTC
Investigating - We are currently investigating an issue with increased latency in Azure which is causing a delay in cluster modifications.
Jun 13, 20:17 UTC
Jun 12, 2024

No incidents reported.

Jun 11, 2024
Resolved - This incident has been resolved.
Jun 11, 22:51 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 11, 22:28 UTC
Identified - We have identified an issue causing extremely slow page loads when users navigate to their MongoDB Atlas App Services apps listing page. Users are encouraged to be patient and wait for the page to load if they need access to their apps at this time.
Jun 11, 22:00 UTC
Update - We are investigating reports of extremely slow page loads when users navigate to their MongoDB Atlas App Services apps listing page. Users are encouraged to be patient and wait for the page to load if they need access to their apps at this time.
Jun 11, 21:18 UTC
Investigating - We are investigating reports of blank pages loading when users navigate to their MongoDB Atlas App Services apps listing page.
Jun 11, 21:07 UTC
Resolved - This incident has been resolved.
Jun 11, 17:08 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 11, 16:59 UTC
Investigating - We are investigating reports of slow page loads in the Atlas UI. We have no reason to believe that cluster operations or health are impacted at this time.
Jun 11, 16:52 UTC
Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024
Completed - The scheduled maintenance has been completed.
Jun 6, 08:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 20:26 UTC
Scheduled - We are beginning maintenance on our metrics data. During this time, metrics data for 1 hour and 1 day granularities covering the time period this maintenance runs may be delayed or unavailable. As an alternative, use 1 minute or 10 second granularities for this time period.
Jun 4, 20:25 UTC
Jun 5, 2024
Completed - The scheduled maintenance has been completed.
Jun 5, 19:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 19:00 UTC
Scheduled - We are planning a maintenance at 19:00 UTC today 5 June 2024 which will involve migrating backend infrastructure. We expect a roughly 30 minute downtime for specifically the backup service in Cloud Manager. This maintenance will prevent backups from being taken during this downtime but the system will resume normal backup operations once the migration is complete.

Existing backups will not be altered and will still be available after the maintenance is completed. In-progress restores will complete as normal during this event, but new restores (automated or manual) will not be able to be started. MongoDB Agent processes will log backup errors during this time.

Jun 5, 18:34 UTC
Jun 4, 2024
Resolved - This incident has been resolved.
Jun 4, 18:33 UTC
Monitoring - A fix has been implemented and we are monitoring for stability.
Jun 4, 17:21 UTC
Identified - Users may see timeouts or failures when using Data Federation to access Online Archive and Data Lake Pipelines + Snapshots. The outage started around Jun 04 2024 04:15 PM GMT+0000.
Jun 4, 16:42 UTC
Postmortem - Read details
Jun 11, 18:39 UTC
Resolved - This incident has been resolved.
Jun 4, 02:11 UTC
Monitoring - Recovery procedures are complete, and we are continuing to monitor closely.
Jun 4, 00:09 UTC
Update - We continue to recover. Cluster operations submitted between 18:45 UTC and 21:55 UTC may continue to be delayed or delay subsequent changes. All other cluster operations submitted from this point forward should execute normally. Normal cluster operation is expected to resume within the next hour (by 00:00 UTC). Lower granularities of metrics for recent time periods may continue to be unavailable for the next five hours (until 04:00 UTC).
Jun 3, 23:07 UTC
Identified - We are continuing to execute recovery procedures. Data Explorer and Real Time Performance Panel are fully operational. Cluster operations are recovering but still delayed. Lower granularities of metrics for recent time periods may continue to be unavailable. We will post another update in 30 minutes.
Jun 3, 22:11 UTC
Update - We are continuing to investigate this issue.
Jun 3, 21:44 UTC
Update - We have identified the root cause and have begun the recovery procedure. We will post another update within the next 30 minutes.
Jun 3, 21:31 UTC
Update - We are continuing to investigate and will post another update in 30 minutes.
Jun 3, 20:55 UTC
Update - We are continuing to investigate and will post another update in 30 minutes
Jun 3, 20:21 UTC
Update - We have identified that usages of Data Explorer may be delayed or unresponsive during this time. Additionally, certain operations in the Real-Time Performance Panel may not work. Lower granularities of metrics for recent time periods may also be unavailable.
Jun 3, 19:22 UTC
Investigating - We are currently investigating an issue that is causing delays in all cluster updates across all cloud providers.
Jun 3, 18:45 UTC
Jun 3, 2024
Jun 2, 2024

No incidents reported.