Resolved -
This incident has been resolved.
Sep 30, 21:02 UTC
Monitoring -
The team has implemented a fix and latency of Atlas Cluster management operations are returning to normal. Clusters that incorrectly appeared as degraded in the Atlas UI are also beginning to correctly update their status.
Sep 30, 19:26 UTC
Identified -
We've identified an issue with metric ingestion that is causing delays to Atlas Cluster management operations for some customers. Clusters may also appear degraded in the Atlas UI while metrics ingestion is delayed; however, the cluster health is unaffected.
Sep 30, 19:01 UTC
Investigating -
We are investigating an issue with Atlas metrics ingestion that may delay cluster management operations, including cluster creation and modification.
Sep 30, 18:51 UTC
Resolved -
The MongoDB Support Portal experienced service degradation issues between approximately 2026-09-16 09:00 UTC and 2026-09-16 15:15 UTC. These platform issues have been resolved.
We apologize for the service interruption and greatly appreciate your patience.
Regards, The MongoDB Team
Sep 16, 15:31 UTC
Update -
We are continuing to investigate this issue.
Sep 16, 09:09 UTC
Investigating -
MongoDB customers are currently experiencing degraded or limited access to the MongoDB Customer Support Portal (https://support.mongodb.com/).
If you require assistance with a critical MongoDB Technical Support issue and are unable to access the Customer Support Portal, please contact us using one of the numbers listed below:
[These numbers have been removed. Active MongoDB customers can access them at the support portal.]