MongoDB Cloud experiencing slow page loads for some pages

Incident Report for MongoDB Cloud

Resolved

This incident has been resolved.

Posted Oct 31, 2022 - 20:43 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 31, 2022 - 20:29 UTC

Identified

We have identified an issue causing slow page loads or page load failures on cloud.mongodb.com. Affected customers may see page loads take exceptionally long periods of time or timeout entirely. Cluster health is unaffected. MongoDB Atlas and Cloud Manager API endpoints are affected. Cluster creation and certain healing operations may also be delayed.

Modifying or creating MongoDB Atlas App Services applications may also fail during this time.

Posted Oct 31, 2022 - 20:25 UTC

Investigating

We are currently experiencing slow page loads for some pages on cloud.mongodb.com. Metrics data for Atlas clusters may be slightly delayed.

Posted Oct 31, 2022 - 20:16 UTC

This incident affected: MongoDB Cloud and MongoDB Atlas App Services and Device Sync.