Increase in Billing for Backup Usage

Incident Report for MongoDB Cloud

Resolved

We have resolved the issue that caused the overage and usages should be reflected correctly by April 28th. If you still see incorrect usages after this date, please reach out to us.

Posted Apr 27, 2026 - 20:50 UTC

Identified

We have identified a bug affecting some Atlas customers that resulted in higher-than-expected backup charges on invoices for the billing date of April 24, 2026. This is a billing-only issue; your backup configuration, cluster health, and data are unaffected.

We are actively working to correct all affected invoices. Any overcharges will be automatically refunded — no action is required on your end.

Please contact MongoDB Support with any questions. We will post another update by April 27 at 22:00 UTC.

Posted Apr 27, 2026 - 17:16 UTC

This incident affected: MongoDB Cloud.