MongoDB Cloud, Support Portal, Realm: DNS timeouts

Incident Report for MongoDB Cloud

Resolved

This incident has been resolved.

Posted Feb 17, 2022 - 20:40 UTC

Monitoring

While we await confirmation from our upstream provider, our metrics indicate that DNS on various mongodb.com subdomains are back to normal good functioning. We continue to monitor the situation.

Posted Feb 17, 2022 - 20:08 UTC

Identified

We have identified an issue where users attempting to go to certain mongodb.com domains (such as the support portal, Realm, or Cloud) may experience DNS timeouts. While this affects both web and API connections, Atlas for Government and the health of Atlas clusters themselves remain unaffected. This appears to be due to an issue at an upstream provider. Attempting the connection again often resolves the issue. We will update this post as we get further information.

Posted Feb 17, 2022 - 19:43 UTC

This incident affected: MongoDB Cloud, MongoDB Support Portal, and MongoDB Atlas App Services and Device Sync.