MongoDB Atlas for Government: "no healthy upstream" error during login

Incident Report for MongoDB Cloud

Resolved

This incident has been resolved.

Posted Dec 18, 2023 - 20:04 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 18, 2023 - 19:59 UTC

Identified

We have identified the issue causing Atlas for Government logins to fail with the error message "no healthy upstream" and are working on a fix.

Cluster health and non-Atlas-for-Government environments remain unaffected.

Posted Dec 18, 2023 - 19:56 UTC

Investigating

We are investigating an issue causing users logging into MongoDB Atlas For Government to get a blank page with the text "no healthy upstream"

Cluster health is unaffected. This does not affect non-Atlas-for-Government environments.

Posted Dec 18, 2023 - 19:43 UTC

This incident affected: MongoDB Atlas for Government.