A fix has been implemented and we are monitoring the results.
Posted Dec 15, 2021 - 16:28 UTC
Update
Atlas clusters in AWS regions us-west-1, us-west-2, and us-govwest-1 may have connectivity issues internally as well as with their applications. Atlas Data Lake users may also experience degraded performance, especially for clusters and buckets in us-west-2. We have identified an issue preventing logins to MongoDB accounts. This includes Atlas, Cloud Manager, University, Community, and Support accounts.
Posted Dec 15, 2021 - 16:17 UTC
Update
We have identified an issue preventing logins to MongoDB accounts. This includes Atlas, Cloud Manager, University, Community, and Support accounts. Atlas clusters in AWS regions us-west-1, us-west-2, and us-govwest-1 may have connectivity issues internally as well as with their applications. We are working with our partners to mitigate the issue.
Posted Dec 15, 2021 - 16:00 UTC
Identified
We have identified an issue preventing logins to MongoDB accounts. This includes Atlas, Cloud Manager, University, Community, and Support accounts. Atlas clusters and DB users are unaffected. We are working with our partners to mitigate the issue.
Posted Dec 15, 2021 - 15:48 UTC
Investigating
We have received reports of the "Next" or "Login with Google" buttons being disabled on the login screen for MongoDB Cloud and MongoDB Support. We are investigating the issue and will update this post shortly.
Posted Dec 15, 2021 - 15:28 UTC
This incident affected: MongoDB Cloud, MongoDB Support Portal, and MongoDB Atlas Data Federation and Online Archive.