MongoDB Atlas: Signing up for AWS Marketplace failing

Incident Report for MongoDB Cloud

Resolved

This incident has been resolved.
Posted Aug 22, 2025 - 16:44 UTC

Update

We have identified an issue connecting AWS Marketplace as a payment method for MongoDB Atlas since approximately August 19, 2025. Affected users will see a form and then a confirmation screen, but the addition of the payment method will not succeed.

Existing connections and cluster health is unaffected.
Posted Aug 22, 2025 - 15:22 UTC

Identified

We have identified an issue connecting AWS Marketplace as a payment method for MongoDB Atlas. Affected users will see a form and then a confirmation screen, but the addition of the payment method will not succeed.

Existing connections and cluster health is unaffected.
Posted Aug 22, 2025 - 15:06 UTC
This incident affected: MongoDB Cloud.
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