At approximately 2021/01/26 - 06:00 UTC a number of customers began experiencing issues accessing Realm from non US regions. Customers affected would have experience redirects to their Atlas clusters page. The UI in this timeline may have shown the message "Unable to load application data".
At approximately 2021/01/26 - 13:00 UTC we identified a networking issue with our Realm infrastructure.
At approximately 2021/01/26 - 13:15 UTC a fix was implemented and resolved the root cause.
Posted Jan 26, 2021 - 14:43 UTC
Monitoring
We identified an issue with traffic sent to newly added realm servers. We have mitigated the issue and we are monitoring the results.
Posted Jan 26, 2021 - 13:12 UTC
Investigating
We are currently investigating an issue with accessing Realm applications from non US regions.
Posted Jan 26, 2021 - 12:27 UTC
This incident affected: MongoDB Atlas App Services and Device Sync.