MongoDB Atlas and Cloud Manager: Degraded Performance for Atlas and Cloud Manager UI and API Operations

Incident Report for MongoDB Cloud

Resolved

This incident has been resolved.

Posted May 06, 2024 - 17:01 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 06, 2024 - 16:49 UTC

Identified

We are seeing degraded performance with our UI and API operations. Users may experience longer page load times as well as delays in responses from API calls.

Users attempting to login to Atlas, Cloud Manager, the Support Portal, or University may encounter errors.

Customer clusters appear unaffected at this time.

We are actively investigating the issue.

Posted May 06, 2024 - 16:38 UTC

This incident affected: MongoDB Cloud.