MongoDB Cloud: Occasional page load errors

Incident Report for MongoDB Cloud

Resolved

This incident has been resolved.

Posted May 23, 2024 - 21:39 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 23, 2024 - 21:35 UTC

Identified

We have identified an issue where certain web UI pages in MongoDB Atlas and Cloud Manager will result in "An Error Occurred" messages. Backup health as well as cluster health is unaffected. The API will have similar results and thus is not a valid workaround. We ask that users retry periodically until this is resolved.

Posted May 23, 2024 - 21:26 UTC

This incident affected: MongoDB Cloud.