Alert - MongoDB Support Portal performance issues

Incident Report for MongoDB Cloud

Resolved

This incident has been resolved.

Posted Dec 23, 2021 - 16:51 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 23, 2021 - 16:39 UTC

Investigating

There is currently an issue causing some of our customers to experience limited or degraded access to the MongoDB Customer Support Portal (https://support.mongodb.com/).

If you require assistance with a critical MongoDB Technical Support issue and are unable to use the Customer Support Portal, please contact us using one of the numbers listed below:

North America:
New York: +1 646 201 9247
EMEA:
UK: +44 808 281 2632
Madrid, Spain: +34 911237234
Milan, Italy: +39 0294756824
Frankfurt, Germany: +49 6977044487
Paris, France: +33 1 77513208
APAC:
Sydney: +61 2 4022 8861
India: 000 800 100 7387 (for calls originating in India only)
Tokyo: +81 3 4510 8310
China: +86-400 120 9258
Hong Kong: +852 3008 3632
Taiwan: +0-2-2656 3464 (for calls originating in Taiwan only)

We appreciate your patience. Our statuspage will be updated when normal service functionality is restored.

Regards,
The MongoDB Team

Posted Dec 23, 2021 - 14:03 UTC

This incident affected: MongoDB Support Portal.