Atlas Data Federation, Online Archive, App Services & Device Sync users may see internal errors when querying Atlas cluster data sources in AWS/ap-southeast-1

Incident Report for MongoDB Cloud

Resolved

This incident has been resolved.


Atlas App Services & Device Sync:
Some Atlas Triggers & Sync workloads experienced unexpected suspensions
There was an internal networking error that caused some them to suspend. All of the workloads impacted were restarted
Posted Nov 17, 2023 - 17:27 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 17, 2023 - 17:19 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 17, 2023 - 17:13 UTC

Investigating

Users of Atlas Data Federation and Online Archive may see an increase in queries failed due to internal errors when querying Atlas cluster data sources in AWS/ap-southeast-1.
Posted Nov 17, 2023 - 16:56 UTC
This incident affected: MongoDB Atlas Data Federation and Online Archive.