MongoDB Cloud & Support Portal: Logins may not complete

Incident Report for MongoDB Cloud

Resolved

This incident has been resolved.

Posted Oct 16, 2023 - 14:43 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 16, 2023 - 14:32 UTC

Identified

Users may be unable to login to MongoDB Cloud, MongoDB Support Portal, MongoDB University, or other services. Affected users may see a message stating "An error occurred. Please try again in a minute." We have identified the issue and are working on a fix. Currently-logged in users are unaffected. Cluster health is unaffected.

Posted Oct 16, 2023 - 14:27 UTC

This incident affected: MongoDB Cloud and MongoDB Support Portal.