Delayed Atlas metrics processing

Incident Report for MongoDB Cloud

Resolved

The incident is now resolved. Since May 1st 2025 at 04:52 UTC we falsely reported a limited number of Atlas Clusters as down in the UI and alerted as such.

Posted May 02, 2025 - 12:14 UTC

Monitoring

We have identified the root cause for the delays in Atlas metrics processing and have mitigated the issue. Atlas metrics processing is no longer delayed. Clusters are still operational.

Posted May 02, 2025 - 10:05 UTC

Investigating

We are investigating delayed Atlas metrics processing that can result in host down alerts for Atlas clusters. Clusters are still operational.

Posted May 02, 2025 - 08:37 UTC

This incident affected: MongoDB Cloud.