[Scheduled Maintenance Completed]: MongoDB Support Portal Service Restored
Scheduled Maintenance Report for MongoDB Cloud
Completed
The maintenance scheduled for Nov 23, 2024 has been successfully completed.

We are happy to inform you that the MongoDB Support Portal (https://support.mongodb.com) has been fully restored. You can now create, view, and update Support tickets within the MongoDB Support Portal.

The MongoDB Support Portal was unavailable on Saturday, November 23, 2024, from 15:49 UTC to 17:53 UTC due to planned maintenance.

We appreciate your patience and understanding as we worked to complete the required maintenance.

Regards,
Posted Nov 23, 2024 - 16:54 UTC
Update
The MongoDB Customer Support Portal (https://support.mongodb.com) is currently in Read-Only mode due to planned maintenance.

Impact:
This maintenance only affects the MongoDB Support Portal. You can still view any exising Cases in the Support Portal, however the Case creation or edit options are currently unavailable.

Please note that your MongoDB environment and data are not affected.

Current Status:
We are actively working to complete the maintenance. Our statuspage will be updated as soon as the maintainance is complete and normal MongoDB Support Portal functionality is restored.

Alternative Support Options:

Phone: If you require assistance with a critical MongoDB Technical Support issue, please contact us using one of the phone numbers listed here.

Chat Support: MongoDB Atlas users can reach out to support through the Chat Support feature available in the Atlas UI.

We appreciate your patience and understanding.

Regards,
The MongoDB Team
Posted Nov 23, 2024 - 16:52 UTC
In progress
The MongoDB Customer Support Portal (https://support.mongodb.com) is currently in Read-Only mode due to planned maintenance.

Impact:
This maintenance only affects the MongoDB Support Portal. You can still view any exising Cases in the Support Portal, however the Case creation or edit options are currently unavailable.

Please note that your MongoDB environment and data are not affected.

Current Status:
We are actively working to complete the maintenance. Our statuspage will be updated as soon as the maintainance is complete and normal MongoDB Support Portal functionality is restored.

Alternative Support Options:

Phone: If you require assistance with a critical MongoDB Technical Support issue, please contact us using one of the phone numbers listed here.

Chat Support: MongoDB Atlas users can reach out to support through the Chat Support feature available in the Atlas UI.

We appreciate your patience and understanding.

Regards,
Posted Nov 23, 2024 - 15:51 UTC
Scheduled
Scheduled Maintenance Notice

The MongoDB Customer Support Portal (https://support.mongodb.com) will be undergoing planned maintenance and will be in Read-Only mode during the following period:

Planned maintenance Start Time:
Saturday, November 23, 2024, at 15:49 UTC

Planned maintenance End Time:
Saturday, November 23, 2024, at 17:49 UTC

Impact:
This maintenance will only affect the MongoDB Support Portal. Your MongoDB environment and data will not be affected, and you will still have full access to your clusters.

Alternative Support Options:
For critical MongoDB Technical Support issues during this maintenance window, please contact us via one of our support phone numbers: Support Contact Numbers (https://support.mongodb.com/contact). MongoDB Atlas users can also reach out to support through the Chat Support available in the Atlas UI.

We apologize for any inconvenience and appreciate your understanding.

Regards,
The MongoDB Team
Posted Nov 19, 2024 - 12:15 UTC
This scheduled maintenance affected: MongoDB Support Portal.