MongoDB Realm: Realm Sync disabled requiring re-enabling

Incident Report for MongoDB Cloud

Resolved

This incident has been resolved.

Posted Jul 13, 2021 - 20:45 UTC

Monitoring

Approximately at UTC 18:50 we released a fix to prevent further applications from having their Sync operations paused.

Posted Jul 13, 2021 - 19:03 UTC

Investigating

Starting at approximately 16:00 UTC on 2021-07-13 a small number of Realm Sync applications reported that Sync was becoming disabled and required re-enablement. The team is actively investigating.

Posted Jul 13, 2021 - 18:36 UTC

This incident affected: MongoDB Atlas App Services and Device Sync.