MongoDB Atlas and Atlas for Government: New AWS Backup and AWS Data Transfer costs will be unavailable between July 17 and 20

Incident Report for MongoDB Cloud

Resolved

This incident has been resolved.

Posted Jul 21, 2026 - 13:08 UTC

Monitoring

The upstream issue has been corrected. After approximately 0400 UTC on 2026-07-21, most, if not all, of the updated backup and network consumption on AWS will be reflected in MongoDB Atlas and Atlas for Government. Thank you for your patience during this incident.

Posted Jul 20, 2026 - 15:06 UTC

Identified

Due to an ongoing incident with AWS's billing data, MongoDB Atlas and Atlas for Government will not be updating AWS network or backup consumption data over this weekend, 2026-07-17 through 2026-07-20. The products themselves will remain fully available. When the upstream issue has been resolved, we intend to display and bill for the correct amounts. Charges will have usage dates that correctly express the usage, but will have the billed date of when this is corrected.

Cluster and backup health are unaffected. Other cloud providers' billing data is unaffected.

You can follow the upstream incident at https://health.aws.amazon.com/health/status

Posted Jul 17, 2026 - 16:14 UTC

This incident affected: MongoDB Cloud and MongoDB Atlas for Government.