This incident has been resolved by our upstream DNS provider. Some Cloud Manager customers may have received spurious alerts indicating that Monitoring and/or Backup Agents were down. These alerts will self-resolve within the next 5-10 minutes.
Posted Mar 11, 2021 - 01:08 UTC
Monitoring
Our upstream DNS provider has remediated the issue and we are monitoring the results. Cluster creation and modification is still delayed as are some healing operations.
Posted Mar 11, 2021 - 00:46 UTC
Update
We are continuing to investigate this issue. DNS resolution MongoDB Cloud web services (cloud.mongodb.com and realm.mongodb.com) is currently failing outside of the Eastern U.S.
* Atlas Clusters are unaffected. However, it is currently not possible to make changes to Atlas Clusters, including requesting restores. * Monitoring data for Atlas Clusters outside of the Eastern U.S. is not currently being collected
Posted Mar 11, 2021 - 00:23 UTC
Investigating
We are investigating an issue with DNS resolution for MongoDB Cloud services. This seems to affect most non-US regions. MongoDB Atlas clusters are themselves unaffected, though monitoring data may be delayed.
Posted Mar 11, 2021 - 00:09 UTC
This incident affected: MongoDB Cloud and MongoDB Atlas App Services and Device Sync.