MongoDB Cloud: Atlas and Cloud Manager sales-sold deals cannot be redeemed

Incident Report for MongoDB Cloud

Resolved

This incident has been resolved.

Posted Aug 02, 2023 - 23:11 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 02, 2023 - 22:57 UTC

Identified

Since approximately 20:30 UTC 2023-08-02, MongoDB customers have been unable to claim their Activation Codes. Affected users will get errors in the Cloud UI when they try to do so and the code will not be claimed. When this issue is resolved, customers are encouraged to re-apply their Activation Codes to have access to their subscriptions.

Posted Aug 02, 2023 - 20:35 UTC

This incident affected: MongoDB Cloud.