MongoDB Cloud Support: Subscribers cannot create cases in the Cloud UI

Incident Report for MongoDB Cloud

Resolved

This incident has been resolved.

Posted Feb 07, 2021 - 22:30 UTC

Identified

We have identified an issue where all MongoDB Atlas and Cloud Manager customers with subscriptions cannot file support cases via cloud.mongodb.com. Users will see an error message including "Unable to create support case at this time." We are working on this issue at present, but if there's an urgent need to file a case, users who have created cases before can make new ones at support.mongodb.com

Thanks in advance for your patience.

Posted Feb 07, 2021 - 20:44 UTC

This incident affected: MongoDB Cloud and MongoDB Support Portal.