Partial Regional outage in Realm

Incident Report for MongoDB Cloud

Resolved

This incident has been resolved.

Posted Jan 15, 2021 - 09:19 UTC

Monitoring

The load balancer misconfiguration has been reverted. Requests originating outside of the US should no longer be throwing 404 errors.

Posted Jan 15, 2021 - 09:13 UTC

Identified

Realm apps that are configured for local deployment are returning 404 errors for requests originating outside the US. The problem has been identified as a load balancer misconfiguration.

Posted Jan 15, 2021 - 08:15 UTC

This incident affected: MongoDB Atlas App Services and Device Sync.