MongoDB Atlas: Cluster metrics page not visible to Read Only users

Incident Report for MongoDB Cloud

Resolved

This incident has been resolved.

Posted Aug 28, 2025 - 17:04 UTC

Monitoring

A fix has been implemented and we are monitoring the results in Atlas. Atlas for Government is still affected, but assuming the fix is successful, we will roll it out to Atlas for Government shortly.

Posted Aug 28, 2025 - 16:47 UTC

Identified

We have identified an issue where Atlas users with either Organization, Project Read Only, or Observability Viewer permissions may be unable to view any cluster metrics pages. Affected users will see a 404 error page.

As a workaround, Project Owners are still able to view metrics.

This affects both Atlas and Atlas for Government environments.

Cluster health is unaffected.

Posted Aug 28, 2025 - 14:50 UTC

This incident affected: MongoDB Cloud and MongoDB Atlas for Government.