MongoDB Charts: Infinite login loop when creating new Charts projects

Incident Report for MongoDB Cloud

Resolved

This incident has been resolved.

Posted Oct 02, 2026 - 05:02 UTC

Identified

Since approximately 23:30 UTC on 2026-10-01, users creating new Charts projects by clicking on the "Visualization" tab will repeatedly be prompted to login and will not be able to view the Charts interface. While these Charts projects will be created, we cannot guarantee the timing at this moment.

Existing Charts projects are not affected.

Posted Oct 02, 2026 - 00:01 UTC

This incident affected: MongoDB Charts.