MongoDB Realm: UI pages not loading, apps unavailable in Oregon (us-west-2) region

Incident Report for MongoDB Cloud

Resolved

From approximately 19:30 to 20:25 UTC on 2020-09-23, MongoDB Realm customers with apps in Oregon (us-west-2) would have had their apps not functioning and would not have been able to see them in the MongoDB Cloud web portal. Requests to the apps would have failed during this time.

Posted Sep 23, 2020 - 20:33 UTC

Identified

We have identified an issue that prevents MongoDB Realm users with apps in Oregon (us-west-2) from being able to see their apps in the MongoDB Cloud UI. This issue also prevents those apps in us-west from operating. We are working on a resolution and will update this post shortly.

Posted Sep 23, 2020 - 20:06 UTC

This incident affected: MongoDB Atlas App Services and Device Sync.