MongoDB Support Portal : Unable to create new or open exiting Cases

Incident Report for MongoDB Cloud

Resolved

This incident has been resolved.

Posted Aug 27, 2020 - 23:01 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 27, 2020 - 22:58 UTC

Investigating

We are currently investigating a report that some customers are unable to create new and/or access existing cases. If you require assistance with a critical MongoDB Technical Support issue, please contact us by phone.

Posted Aug 27, 2020 - 21:53 UTC

This incident affected: MongoDB Support Portal.