MongoDB Cloud Status

MongoDB Cloud

Capacity Constrained Azure regions eastus, eastus2, germanywestcentral and more

Update - We've seen capacity improve in germanywestcentral and have applied mitigations for eastus2. We're still actively working on the a fleet-wide mitigation and expect to deploy today
Aug 28, 2025 - 12:27 UTC

Update - We are still implementing an overall fleet-wide mitigation. In the meantime, we are working with our support team to apply case-by-case mitigations to unblock customers. These interim solutions may restore service but are not permanent fixes and may have some operational constraints.

The next update will happen at 12pm UTC
Aug 28, 2025 - 02:36 UTC

Update - We've engaged with the Azure support team to assist with the capacity constrained regions.
Aug 27, 2025 - 22:59 UTC

Identified - We are experiencing elevated capacity errors on Azure regions eastus, eastus2, germanywestcentral, westus2 and more. Azure cluster instance tier modifications and cluster creation may experiencing delays due to this issue. We are working on a mitigation to help alleviate the situation
Aug 27, 2025 - 22:23 UTC

MongoDB Cloud Operational

MongoDB Support Portal Operational

MongoDB Atlas App Services and Device Sync Operational

MongoDB Atlas Data Federation and Online Archive Operational

MongoDB Atlas Search Operational

MongoDB Charts Operational

MongoDB Atlas Stream Processing Operational

MongoDB Atlas for Government Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 28, 2025

MongoDB Atlas: Cluster metrics page not visible to Read Only users

Resolved - This incident has been resolved.
Aug 28, 17:04 UTC

Monitoring - A fix has been implemented and we are monitoring the results in Atlas. Atlas for Government is still affected, but assuming the fix is successful, we will roll it out to Atlas for Government shortly.
Aug 28, 16:47 UTC

Identified - We have identified an issue where Atlas users with either Organization, Project Read Only, or Observability Viewer permissions may be unable to view any cluster metrics pages. Affected users will see a 404 error page.

As a workaround, Project Owners are still able to view metrics.

This affects both Atlas and Atlas for Government environments.

Cluster health is unaffected.
Aug 28, 14:50 UTC

Aug 27, 2025

MongoDB Atlas: Atlas Streams Metrics to Datadog delayed

Resolved - We have been monitoring the incident since 21:43 UTC, and see no evidence that it will recur. At this point, our metrics delay from MongoDB Atlas Streams to Datadog is within tolerances, and so we are treating this incident as Resolved.
Aug 27, 00:27 UTC

Monitoring - We have worked through the entire backlog of MongoDB Atlas Streams metrics for Datadog. We are now monitoring for any additional issues, and are configuring alerting in case we see another delay.
Aug 26, 21:43 UTC

Update - We have stabilized the system and are working through a backlog of MongoDB Atlas Streams metrics for Datadog. We will move to monitoring once we have worked through the entire backlog.
Aug 26, 20:59 UTC

Update - We are continuing to debug an issue for MongoDB Atlas Streams metrics being reported to Datadog. Atlas Streams metrics have been delayed since approximately 15:20 UTC on 26 August 2025. We are working hard on restoring these metrics and will continue to make status updates.
Aug 26, 20:26 UTC

Update - We have identified an issue for MongoDB Atlas Streams metrics being reported to Datadog. In particular, Atlas Streams metrics have been delayed since approximately 15:20 UTC on 26 August 2025. This may cause metrics to not be received by Datadog in a timely manner or missed entirely.

Affected users may see gaps in their metric data in Datadog and this may cause alerting in some circumstances.

Users can check the Atlas web UI for current metrics values.

Cluster health is unaffected.
Aug 26, 18:58 UTC

Identified - We have identified an issue for MongoDB Atlas Streams metrics being reported to Datadog. In particular, Atlas Streams metrics have been delayed since approximately 15:20 UTC on 26 August 2025. This may cause metrics to not be received by Datadog in a timely manner or missed entirely.

Affected users may see gaps in their metric data in Datadog and this may cause alerting in some circumstances.

Users can check the Atlas web UI for current metrics values.

Cluster health is unaffected.
Aug 26, 18:50 UTC

Aug 26, 2025

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

MongoDB Atlas: Signing up for AWS Marketplace failing

Resolved - This incident has been resolved.
Aug 22, 16:44 UTC

Update - We have identified an issue connecting AWS Marketplace as a payment method for MongoDB Atlas since approximately August 19, 2025. Affected users will see a form and then a confirmation screen, but the addition of the payment method will not succeed.

Existing connections and cluster health is unaffected.
Aug 22, 15:22 UTC

Identified - We have identified an issue connecting AWS Marketplace as a payment method for MongoDB Atlas. Affected users will see a form and then a confirmation screen, but the addition of the payment method will not succeed.

Existing connections and cluster health is unaffected.
Aug 22, 15:06 UTC

Aug 21, 2025

Atlas Azure cluster new snapshot creation failure (EUROPE_WEST)

Resolved - This incident has been resolved.
Aug 21, 00:35 UTC

Investigating - We're investigating an issue impacting Atlas Azure cluster snapshot creation (EUROPE_WEST region only). This only affects new snapshot creation. Existing snapshots are not affected.
Aug 21, 00:03 UTC

Aug 20, 2025

No incidents reported.

Aug 19, 2025

Some AWS us-east-1 free tier (M0 instance size) clusters in degraded state

Resolved - This incident has been resolved.
Aug 19, 00:25 UTC

Monitoring - Impacted free tier M0 AWS us-east-1 clusters are now healthy. Customers that attempted an upgrade of their M0 cluster to a dedicated instance tier can now retry their request.
Aug 18, 23:31 UTC

Update - We continue to work on a fix for the impacted M0 clusters. No additional AWS us-east-1 M0 clusters have been impacted since the original post.
Aug 18, 19:38 UTC

Update - We continue to work on a fix for impacted M0 clusters.
Aug 18, 12:46 UTC

Identified - We've identified the issue causing some AWS us-east-1 free tier M0 clusters to be in a degraded state. The team is working on a fix.
Aug 18, 07:53 UTC

Investigating - We're investigating an issue impacting some AWS us-east-1 free tier (M0 instance size) clusters. These clusters are experiencing connection issues and a failure to upgrade to dedicated instance sizes. This issue impacts <1% of AWS us-east-1 M0 clusters.
Aug 18, 07:27 UTC

Aug 18, 2025

Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025

No incidents reported.