MongoDB Cloud

All Systems Operational

MongoDB Cloud ? Operational
MongoDB Support Portal ? Operational
MongoDB Atlas App Services and Device Sync ? Operational
MongoDB Atlas Data Federation and Online Archive ? Operational
MongoDB Charts ? Operational
MongoDB Atlas Stream Processing ? Operational
MongoDB Atlas for Government ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 9, 2025

No incidents reported today.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025
MongoDB Support for Atlas for Government: New users not able to create cases
Resolved - This incident has been resolved.
Jun 6, 20:34 UTC
Identified - We have identified an issue preventing newly-added users (users added since approximately 1400 UTC 6 June 2025) to MongoDB Atlas for Government projects from creating, modifying, or viewing support cases. Affected users will get various authorization failed errors. We encourage them to contact their colleagues to file cases on their behalf.
Jun 6, 17:44 UTC
Jun 5, 2025

No incidents reported.

Jun 4, 2025
MongoDB Atlas: Cluster operation delays and UI timeouts
Resolved - This incident has been resolved. We have run all remediations and systems have returned to normal.
Jun 4, 21:28 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 4, 20:28 UTC
Update - We have identified that cloud.mongodb.com and all sub pages, including API endpoints, is down. Affected users may see timeouts, blank pages, or error pages from Cloud. This affects Cloud Manager as well.

Additionally Atlas Triggers, App Services, and Stream Processing are inactive at this time.

Search index management and changes to Search Nodes are not being processed at this time. Existing search indexes are unaffected.

Existing cluster health is unaffected.
Jun 4, 20:09 UTC
Update - We have identified that cloud.mongodb.com and all sub pages, including API endpoints, is down. Affected users may see timeouts, blank pages, or error pages from Cloud. This affects Cloud Manager as well.

Additionally Atlas Triggers, App Services, and Stream Processing are inactive at this time.

Existing cluster health is unaffected.
Jun 4, 20:06 UTC
Update - We have identified that cloud.mongodb.com and all sub pages, including API endpoints, is down. Affected users may see timeouts, blank pages, or error pages from Cloud. This affects Cloud Manager as well.

Existing cluster health is unaffected.
Jun 4, 19:44 UTC
Update - MongoDB Atlas cluster operations are delayed and the web UI is still experiencing delays and failures. Cloud Manager and the admin API for both Atlas and Cloud Manager may also be delayed.

Existing cluster health is unaffected.
Jun 4, 19:02 UTC
Update - MongoDB Atlas cluster operations are delayed and the web UI is still experiencing delays and failures.

Existing cluster health is unaffected.
Jun 4, 18:16 UTC
Identified - We have identified an issue with MongoDB Atlas cluster operations and the web UI. Affected users may see timeouts when accessing the control panel or delays in creating or modifying clusters.

Existing cluster health is unaffected.
Jun 4, 17:30 UTC
Jun 3, 2025
MongoDB Atlas: Datadog metrics failed to import to EU region
Resolved - From approximately 13:40 to 17:20 UTC on 3 June 2025, MongoDB Atlas was unable to send metrics via Datadog's EU region for some Atlas Projects. Affected users may find gaps during this time in less than half of their metrics if they use Datadog's EU servers. These gaps will not be backfilled.

Cluster health was unaffected, however, alerts may have fired within Datadog – we do not have visibility to this.
Jun 3, 14:00 UTC
Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025
MongoDB Atlas Planned Maintenance
Completed - The scheduled maintenance has been completed.
May 29, 15:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 15:00 UTC
Scheduled - MongoDB Atlas will be undergoing planned maintenance at 11 AM EDT on May 29th, 2025. The duration of the maintenance is not expected to exceed fifteen minutes. During this time, users attempting to login or register to Atlas via account.mongodb.com may experience failures.

Your existing Database Deployments, Federated Database Instances, and Online Archives will be queryable throughout the entire duration of the maintenance. Usage of the Atlas Admin API will be unaffected throughout the entire duration of the maintenance.
May 28, 13:48 UTC
May 28, 2025
Accounts Locked Out
Postmortem - Read details
Jun 3, 20:12 UTC
Resolved - This incident has been resolved.
May 28, 21:50 UTC
Monitoring - All locked organizations have been unlocked. A small number of organizations still have some repairs being performed to their support plans. Regardless, all affected organizations should have full access to their Atlas UI/API.
May 28, 20:20 UTC
Update - Virtually all locked organizations have been unlocked.

Clusters in organizations that were locked were not terminated, and neither was their IP access list deleted.
May 28, 19:54 UTC
Update - Some locked organizations have been unlocked. We are continuing to unlock affected organizations.

Clusters in affected organizations have not been terminated.
May 28, 19:32 UTC
Update - We have identified the issue and are working towards a resolution. Networks Access Lists have not been removed from affected accounts. Clusters from locked accounts have not been terminated.
May 28, 18:34 UTC
Identified - We're aware that a small number of accounts have been temporarily locked out. Our team is actively working to resolve the issue. Clusters from locked out accounts have not been terminated.
May 28, 18:11 UTC
May 27, 2025

No incidents reported.

May 26, 2025

No incidents reported.

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