MongoDB Cloud
Update - We are working to deploy a fix by or before Friday, November 22. We'll provide an update on November 21 at 15:00 UTC. Affected archive runs will appear stuck, with qualifying documents archived and queryable, but not yet purged from the source collection.
Nov 20, 2024 - 15:27 UTC
Update - We are testing the fix for this issue, but do not yet have an ETA for when it will be resolved. Less than 1% of customer online archives are affected.
Nov 19, 2024 - 21:55 UTC
Identified - We have identified the issue and are implementing a fix.
Nov 19, 2024 - 19:25 UTC
Update - We are continuing to investigate this issue.
Nov 19, 2024 - 18:25 UTC
Investigating - We are currently investigating an issue that may result in interrupted archiving for Online Archive users.
Nov 19, 2024 - 18:20 UTC
MongoDB Cloud ? Operational
MongoDB Support Portal ? Operational
MongoDB Atlas App Services and Device Sync ? Operational
MongoDB Atlas Data Federation and Online Archive ? Degraded Performance
MongoDB Charts ? Operational
MongoDB Atlas Stream Processing ? Operational
MongoDB Atlas for Government ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance Notice

The MongoDB Customer Support Portal (https://support.mongodb.com) will be undergoing planned maintenance and will be in Read-Only mode during the following period:

Planned maintenance Start Time:
Saturday, November 23, 2024, at 15:49 UTC

Planned maintenance End Time:
Saturday, November 23, 2024, at 17:49 UTC

Impact:
This maintenance will only affect the MongoDB Support Portal. Your MongoDB environment and data will not be affected, and you will still have full access to your clusters.

Alternative Support Options:
For critical MongoDB Technical Support issues during this maintenance window, please contact us via one of our support phone numbers: Support Contact Numbers (https://support.mongodb.com/contact). MongoDB Atlas users can also reach out to support through the Chat Support available in the Atlas UI.

We apologize for any inconvenience and appreciate your understanding.

Regards,
The MongoDB Team

Posted on Nov 19, 2024 - 12:15 UTC
Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

Unresolved incident: Delays in Online Archiving.

Nov 19, 2024
Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024
Resolved - This incident has been resolved.
Nov 13, 21:41 UTC
Monitoring - A fix has been deployed. We are monitoring to confirm the issue is resolved.
Nov 13, 18:18 UTC
Identified - We are currently experiencing degraded performance with our Datadog integration and have identified its source. During this time we expect customers will experience missing metrics and issues with alerting for customers using the Datadog integration. A fix is in development and will be released shortly.
Nov 13, 16:43 UTC
Nov 12, 2024
Resolved - This incident has been resolved.
Nov 12, 22:00 UTC
Monitoring - The issue has been identified as a momentary slowdown in an internal Atlas system. Atlas operations are now recovering.
Nov 12, 21:36 UTC
Investigating - Atlas is seeing elevated errors from our certificate authority Let's Encrypt. Customers may see delayed operations when provisioning new nodes.
Nov 12, 21:20 UTC
Nov 11, 2024
Completed - The scheduled maintenance has been completed.
Nov 11, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 18:00 UTC
Scheduled - MongoDB Atlas will be undergoing planned maintenance on November 11, 2024 at 18:00 UTC. The duration of the maintenance is not expected to exceed thirty minutes. During this time, the following administrative actions may be impacted:
- Accessing newly created Atlas Projects
- Creating, updating, or deleting Atlas Database Deployments
- Creating, updating, or deleting Ingestion Pipelines (Data Lake)
- Creating, updating, or deleting Federated Database Instances (Data Federation)
- Creating, updating, or deleting Online Archives
- Configuring Security Features for Database Deployments
- Starting, completing, or canceling a Live Migration
- Starting, completing, or canceling a Backup Snapshot or Restore


The following system actions may also be delayed:
- Updates to Atlas Database Deployment configurations
- Ingestion Pipeline Runs (Data Lake)
- Updates to Security Features for Database Deployments
- Running Live Migrations
- Running Backup Snapshots or Restores
- In-progress Online Archive Runs


Additionally, usages of Data Explorer, Performance Advisor and Schema Advisor may be delayed or unresponsive during this time. Certain operations in the Real-Time Performance Panel may not work.


Other services may also be impacted. Your existing Database Deployments, Federated Database Instances, and Online Archives will be queryable throughout the entire duration of the maintenance.

Nov 8, 21:13 UTC
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.