MongoDB Cloud

All Systems Operational

MongoDB Cloud ? Operational
MongoDB Support Portal ? Operational
MongoDB Atlas App Services and Device Sync ? Operational
MongoDB Atlas Data Federation and Online Archive ? Operational
MongoDB Charts ? Operational
MongoDB Atlas Stream Processing ? Operational
MongoDB Atlas for Government ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

MongoDB Atlas Planned Maintenance Apr 12, 2025 20:00-20:30 UTC

MongoDB Atlas will be undergoing planned maintenance on April 12th at 8 PM UTC, 2025. During this 30-minute maintenance window, certain internal Atlas and cluster management operations will be paused. Atlas cluster creation and modification requests are queued during this time. Atlas will resume these requests when the maintenance is over.

*FAQ*
- Will my clusters be affected during the maintenance?
No customer clusters will be affected during this time and they will be functioning as normal during the maintenance. Only Atlas Admin functionality will be impacted.

- Will my data be affected during the maintenance?
No customer data will be affected.

- Will the Admin APIs be down during the maintenance?
Admin API side effects may be delayed.

- Do I have to take any actions on my account?
No action is required. However, if you plan to perform cluster modifications, we recommend scheduling them before or after the maintenance window.

- I need to perform a change as soon as possible, what can I do?
If possible, please try and perform the change before or after the maintenance window.
Posted on Apr 08, 2025 - 23:17 UTC
Apr 9, 2025

No incidents reported today.

Apr 8, 2025

No incidents reported.

Apr 7, 2025

No incidents reported.

Apr 6, 2025
MongoDB Atlas Planned Maintenance
Completed - The scheduled maintenance has been completed.
Apr 6, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 15:00 UTC
Scheduled - MongoDB Atlas will be undergoing planned maintenance on April 6th at 11 AM EST, 2025. The duration of the maintenance is not expected to exceed thirty minutes. During this time, the following administrative actions may be impacted:
- Accessing newly created Atlas Projects
- Creating, updating, or deleting Atlas Database Deployments
- Creating, updating, or deleting Ingestion Pipelines (Data Lake)
- Creating, updating, or deleting Federated Database Instances (Data Federation)
- Creating, updating, or deleting Online Archives
- Configuring Security Features for Database Deployments
- Starting, completing, or canceling a Live Migration
- Starting, completing, or canceling a Backup Snapshot or Restore


The following system actions may also be delayed:
- Updates to Atlas Database Deployment configurations
- Ingestion Pipeline Runs (Data Lake)
- Updates to Security Features for Database Deployments
- Running Live Migrations
- Running Backup Snapshots or Restores
- In-progress Online Archive Runs


Additionally, usages of Data Explorer, Performance Advisor and Schema Advisor may be delayed or unresponsive during this time. Certain operations in the Real-Time Performance Panel may not work.


Other services may also be impacted. Your existing Database Deployments, Federated Database Instances, and Online Archives will be queryable throughout the entire duration of the maintenance.
Mar 26, 16:07 UTC
Apr 5, 2025
MongoDB Atlas Planned Maintenance
Completed - The scheduled maintenance has been completed.
Apr 5, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 20:00 UTC
Scheduled - (This maintenance was originally scheduled for 2PM UTC but was forced to be delayed due to unforeseen circumstances.)

MongoDB Atlas will be undergoing planned maintenance on April 5th at 8 PM UTC, 2025. During this 30-minute maintenance window, certain internal Atlas and cluster management operations will be delayed.

*FAQ*
- Will my clusters be affected during the maintenance?
No customer clusters will be affected during this time and they will be functioning as normal during the maintenance. Only Atlas Admin functionality will be impacted.

- Will my data be affected during the maintenance?
No customer data will be affected.

- Will the Admin APIs be down during the maintenance?
Admin API side effects may be delayed.

- Do I have to take any actions on my account?
No action is required. However, if you plan to perform cluster modifications, we recommend scheduling them before or after the maintenance window.

- I need to perform a change as soon as possible, what can I do?
If possible, please try and perform the change before or after the maintenance window.
Apr 2, 21:57 UTC
Apr 4, 2025

No incidents reported.

Apr 3, 2025
Intermittent connection issues for some clusters in the AWS Frankfurt region
Resolved - We have received confirmation that this issue has been resolved by taking a host offline in the AWS network that was causing the DNS resolution issues. We also continue to confirm with customers that they are not seeing any residual impacts of this issue.

This issue is now resolved.
Apr 3, 16:40 UTC
Update - We are getting confirmation from customers that they have now seen the issue resolve after a host causing DNS resolution issues was taken offline. We continue to work to ensure the issue is fully resolved and monitor the situation.
Apr 3, 12:07 UTC
Monitoring - A host has been taken offline that was suspected to be causing the DNS resolution issues. The issue continues to be looked into to ensure it is fully mitigated.

A reproduction of the issue is no longer exhibiting DNS resolution issues. We will be checking in with customers to ensure their intermittent connection issues are fully resolved.
Apr 3, 03:25 UTC
Update - A fix to the issue with the resolver host within the AWS network continues to be worked on. We will provide the next update before 2025/04/02 14UTC.
Apr 3, 02:45 UTC
Update - A resolver host within the AWS network has been identified as the root cause of the failed DNS resolutions. A fix to the issue is being worked on.
Apr 2, 22:47 UTC
Update - DNS Resolution issues at Cloud Provider level resulting in intermittent resolution issues of the Atlas Resources to their Hostname/IP. High Severity case has been filed and additional updates to follow.
Apr 2, 21:55 UTC
Identified - We have successfully reproduced the failed DNS resolution from an ec2 instance in Frankfurt (eu-central-1). We are in communication with AWS on the issue.
Apr 2, 21:09 UTC
Update - Our investigation has found an issue with resolving DNS records from certain geographies. We are continuing to investigate to identify which geographies are impacted
Apr 2, 20:30 UTC
Investigating - We are investigating intermittent connection issues for some clusters in the AWS Frankfurt (eu-central-1) region.
Apr 2, 17:02 UTC
MongoDB Atlas: Certain Atlas operations will not be available
Completed - The scheduled maintenance has been completed.
Apr 3, 14:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 14:00 UTC
Scheduled - On 3 April 2025, Atlas will be undergoing maintenance for approximately 10 minutes at 2:00PM UTC. During this time, various operations throughout Atlas will fail, including but not limited to:
- Users will be unable to login or sign up to all MongoDB Applications (Cloud, Support, University, etc)
- Users will not be able to create Organizations or Projects
- Users will not be able to create or edit API Keys
- Users are unable to change the roles of existing users or API keys
- Push Migrations might encounter errors
- Users will not be able to create a Charts Application

Users who are already logged in will remain logged in, but the UI will have issues and might display a maintenance error page.

*FAQ*
- Will my clusters be affected during the maintenance?
No customer clusters will be affected during this time and they will be functioning as normal during the maintenance. Only Atlas functionality will be impacted.
- Will my data be affected during the maintenance?
No customer data will be affected.
- Will the Admin APIs be down during the maintenance?
Admin APIs will be down, though some operations might still work.
- Do I have to take any actions on my account?
No actions need to be taken. But, if there needs to be any changes, please do it before or after the maintenance period.
- I need to perform a change as soon as possible, what can I do?
If possible, please try and perform the change prior to the maintenance window. Once the maintenance is over, you’d also be able to make the change.
Mar 31, 16:33 UTC
Apr 2, 2025
Apr 1, 2025

No incidents reported.

Mar 31, 2025
MongoDB Atlas: Certain Atlas operations will not be available
Completed - The scheduled maintenance has been completed.
Mar 31, 15:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 15:30 UTC
Scheduled - On 31 March 2025, Atlas will be undergoing maintenance for approximately 10 minutes at 3:30PM UTC. During this time, various operations throughout Atlas will fail, including but not limited to:

- Users will be unable to login or sign up to all MongoDB Applications (Cloud, Support, University, etc)
- Users will not be able to create Organizations or Projects
- Users will not be able to create or edit API Keys
- Users are unable to change the roles of existing users or API keys
- Push Migrations might encounter errors
- Users will not be able to create a Charts Application

Users who are already logged in will remain logged in, but the UI will have issues and might display a maintenance error page.

*FAQ*
- Will my clusters be affected during the maintenance?
No customer clusters will be affected during this time and they will be functioning as normal during the maintenance. Only Atlas functionality will be impacted

- Will my data be affected during the maintenance?
No customer data will be affected.

- Will the Admin APIs be down during the maintenance?
Admin APIs will be down, though some operations might still work.

- Do I have to take any actions on my account?
No actions need to be taken. But, if there needs to be any changes, please do it before or after the maintenance period.

- I need to perform a change as soon as possible, what can I do?
If possible, please try and perform the change prior to the maintenance window. Once the maintenance is over, you’d also be able to make the change.
Mar 31, 15:30 UTC
Mar 30, 2025
Atlas Cluster Creation and Modification Delays in GCP Ohio (us-east5) region
Resolved - This incident has been resolved.
Mar 30, 03:00 UTC
Monitoring - The GCP incident is still ongoing and we continue to see delays in creating and modifying Atlas clusters hosted in the us-east5 region.

GCP estimated full recovery may take several hours. For details on the incident, please visit your GCP support cases page.
Mar 29, 23:09 UTC
Identified - GCP confirmed there is connectivity issues with multiple Google Cloud services in zone us-east5-c starting at March 29, 2025 at 8:26:32 PM UTC.

Due to this customers may experience delays creating and modifying Atlas clusters hosted in this region.

For details, please visit your GCP support page.
Mar 29, 21:58 UTC
Investigating - GCP is not successfully completing request in the us-east5-c zone and we are investigating the issue.
Mar 29, 21:22 UTC
Mar 29, 2025
Mar 28, 2025
MongoDB Cloud Manager and Atlas: Sharded cluster metrics graphs currently unavailable
Resolved - This incident has been resolved.
Mar 28, 17:20 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 28, 17:18 UTC
Investigating - We are investigating reports of sharded clusters metrics pages resulting in a 404 error in both Cloud Manager and Atlas. This does not affect replica sets, Flex clusters, Serverless, or shared tier clusters. Cluster health is unaffected.

As a workaround, users can navigate to their individual shards' metrics pages.
Mar 28, 17:08 UTC
Mar 27, 2025
Delays in Atlas Cluster provisioning
Resolved - This incident has been resolved.
Mar 27, 23:28 UTC
Monitoring - We're seeing the errors subsiding from our TLS provider. We will continue monitoring for any side effects.
Mar 27, 22:59 UTC
Identified - We are seeing delays in provisioning new and reconfigured Atlas Cluster nodes as a result of maintenance at our TLS certificate provider. Running clusters should experience no impact from this event. Refer to https://letsencrypt.status.io/ for more information.
Mar 27, 21:50 UTC
Mar 26, 2025

No incidents reported.

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